What is soft play rental?

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• Soft Play rental is an indoor/outdoor area with play equipment made from soft materials, a soft play area. These activities provide a safe environment for children ages 0-5 to play.​

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Booking

How do I book?

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• The best way to book your special day with us is to click on the "Contact us" tab and submit an inquiry form. We will send you an email confirming availability and assist in getting you on our calendar.

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• You can also email us directly at info@popupplay.ca with your date, event city and preferred play package and we can coordinate your event via that platform.

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Safety/Cleaning

Do you have Insurance?

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• ​Yes, we do! We carry a general liability insurance. If your venue requires proof of insurance, a COI can be requested. Please email info@popupplay.ca for all requests of this nature.

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Do you clean your equipment?

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• Each piece of equipment is carefully cleansed and sanitized before and after your event. We use an ecofriendly non toxic disinfectant product that kills up to 99.9% of viruses ( Government of Canada approved) there is no chemical residue and is child safe.

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• ·Our ball pit balls are cleaned using a commercial grade ball pit washing machine, ensuring the best quality for your little ones.

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Weather

Do you set up outdoors?

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• Absolutely! As long as the weather permits, we will set up outside for any event. We will not set up over uneven surfaces, sand, gravel, mud or dirt to ensure the safety and quality of the equipment while of the children playing.

 

What if it rains?

• To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast, or on wet/damp surfaces. The area must be COMPLETELY DRY.

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• We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.

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• Please note: Once Pop Up Play has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

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Payment

What forms of payment do you accept?

• We currently accept all our payments via interac e-transfer.

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How much is the deposit amount?

• Deposits are $300. This amount will secure your date and will also be deducted from your balance. Remainder balance is due 2 weeks prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.​

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• Deposits are non refundable. Credits will be awarded for any future dates valid upto 1 year from your original event date.

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Delivery

How does the delivery work, is there a fee?

• We deliver across the Greater Toronto Area in Ontario.

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• We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, access points for loading, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance/ logistical requirements from Pop Up Play HQ.

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Changes & Cancellations

Can we make changes to our rental?

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• Yes, but make sure you are happy with your selection at least 2 weeks prior to your event so that we may plan accordingly on our end.

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What if I need to cancel?

• We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at info@popupplay.ca

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• Cancellations must be made no later than 7 days prior to your event date in order to receive full refund of your balance paid. Deposits are non-refundable.

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• Cancellations made later than 7 days will result in only a credit be issued.

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Miscellaneous

How long are rentals for?

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• Rentals are inclusive of up to 5 hours. Evening events are subject to Pop Up Play discretion. Final pickup time available for rentals is 11pm.

 

Do you offer additional time?

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• We do! The cost per extra hour of equipment rental  is $120 if requested at least 7 business days prior to the date of your event . If additional time is requested on the DAY OF the event, the fee is $175 per extra hour.\

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Are your rentals available for pick up?

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• So sorry! We do not offer pick up.​

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Do you have any rules?

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• Yes , Main rules are: No Shoes, No Food or Drinks, No Sharp Objects,  No water/pool play near the soft play, No face paint, Keep balls inside the ball pit. Additional rules will be listed on your rental contract.

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Still have questions? No problem! – Email us at info@popupplay.ca